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While most products can be found both in-store and online, we exclude some deals and specific products from the online store. We carry some products that are only available in-store and not sold online. If you are looking to order something you know we carry in store online give us a call and let's discuss the options! We are here to help.

We need your phone number to confirm Your Rewards and membership number. We may contact you if there is an issue with your order, payment, or delivery schedule. We also inform you by text message once your order is dropped.

There is no cost to join – membership is very free!

Buy 9 bags of dry food with us and you get your 10th bag for free! There is no restriction on the size or brand. Yes! You can defiantly mix and match (any size and any brand). Your free bag will be the size of your smallest purchase and the brand of your most purchased bag. Some conditions may apply. You need to be a member of the loyalty program (it is free!). Make sure you add your name to each food purchase. Once you have purchased 9 bags of qualifying pet food, your account will automatically have the 10^th purchase for free. Your award is valid for 2 months. 

To receive the 10th bag free, you need to stick to the time frame. All bags need to be purchased with 16 months of the first purchase. So, there is a 16-month window of time for getting the free bag. 

The free bag is awarded automatically when you make your 9th purchase either in-store or online. Some conditions may apply.

Dog and cat purchases cannot be combined, but your purchases will be tracked individually. Your dogs get their 10^th bag for free and your cat gets the 10^th bag of cat purchase for free.

Yes! If you are participating in the loyalty program you receive a 5% discount on cases of 12 or 24 select cans. Cans must be the same brand, size, and value to qualify. This discount is currently only available in-store.

You need to be a member of the loyalty program (it is free!) Make sure you add your name to each food purchase. Once you have purchased 9 bags of qualifying pet food, your account will automatically have the 10^th purchase for free. The free bag will be equal to the smallest purchase size of the bag and of the most purchased brand. Your award is valid for 2 months. Please speak to us for more information on redeeming your free bag. We can be reached Monday through Friday, 11 AM to 6 PM CST(Regina) by phone 306. 551.PETS or anytime through email at [email protected]

If you did not receive an order confirmation email, or if you did not receive confirmation of your order, please first check your email spam folder. If you still cannot find it, please call/ text us at 306. 551.PETS or email us at [email protected].

Once an order has been placed, you may contact us to see if the order can be adjusted or canceled. If the order is already processed, the order cannot be changed or canceled.

Gift cards are not currently available to use online. However, you can use both a credit card and gift card as payment in-store.

No - you can only see online orders in your online account history.

Please contact us to see if your order is eligible to be price adjusted.

You can order ahead through our website and pick it up at the store. Make sure you choose to pick it up at the checkout.

Yes! All above $50 qualifying online orders that are within our free shipping area will receive free delivery. We deliver Mondays and Fridays after 4 pm in Regina. We deliver to White City, Emerald Park and Pilot Butte on Fridays.  
If you need your order delivered the same day choose rush delivery option at the check out! 
Restrictions may apply and will be noted at checkout.

We offer delivery to Regina, White City, Emerald Park, and Pilot Butte.

Yes! Online orders can be returned at the store. Please contact us with any questions.

All returns must be made within 30 days of when you received your order with all the tags and labels on. If you are returning a perishable item (e.g., food and/or treats), it must be unopened and in its original packaging to be eligible for return.

Gift cards are only available for sale or use in-store.

You can pick up your order once you receive an email from us that states your order is ready for pick up. Please check store hours for pickups.

Yes - someone else can pick up your order. They will need the order number and the confirmation email. They also need to know the first 4 digits of the credit card that is used online for the purchase.

For merchandise purchased in store: We will refund purchases returned in original packaging with tags on and a receipt within 30 days of purchase. Refunds will be issued in the same form of payment with which the product was purchased. Goods returned opened or without a receipt can be exchanged or refunded to a gift card that will never expire. The gift card can be used for in-store purchases. Final sale on all plush toys, bulk treats, and clearance items.

Monday through Friday 11 AM to 6 PM ET by phone/ text at 306. 551.PETS, or anytime through email at [email protected].

Please contact us Monday through Friday from 11 AM to 6 PM by phone/ text at 306. 551.PETS, or anytime through email at [email protected].

Please contact us Monday through Friday from 11 AM to 6 PM ET by phone/ text at 306. 551.PETS, or anytime through email at [email protected].